What Types of Data Do We Collect?
33bed collects certain information to deliver the best experience to users and keep the platform secure. Below is a breakdown of the different types of data we collect.
Account & Identity Information
At registration, we collect your name, email address, phone number, and date of birth. This information is used to verify your identity and keep your account secure. In some cases, your National ID or birth registration details may be requested for age verification. Your password is always stored in encrypted form — 33bed staff can never view it. Providing personal information is entirely voluntary, though some details are required to create an account.
Device & Browser Information
When you use 33bed, your device's operating system, browser type and version, IP address, and screen resolution are automatically recorded. This information is used to monitor platform security and detect unauthorized access. For mobile app users, device ID and push notification tokens may also be collected. This data is never sold to third parties. Device information allows us to automatically flag suspicious login activity.
Payment & Financial Information (BDT)
33bed processes transactions in BDT and may handle data from local mobile banking services including bKash, Nagad, and Rocket. Deposit and withdrawal histories are stored securely and used for legal and accounting purposes. Data processed through payment gateways is governed by the respective service provider's own privacy policy. We do not directly store card numbers or mobile banking PINs. All financial data is protected with SSL/TLS encryption.
Usage Data & Activity Logs
Logs are kept of your activity on the platform — including which games you play, how long you stay, which pages you visit, and which bets you place. This information is used to analyze your preferences and deliver a better gaming experience. Session logs are also used for fraud prevention and responsible gaming monitoring. Usage data may be used for statistical analysis but is never published in a personally identifiable form. 33bed always treats user privacy as its highest priority.
How Is Your Data Used?
33bed uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below.
Service Operations
Your data is used to create your account, verify logins, process transactions, and deliver gaming services. The support team may access your information as needed to resolve issues. Core services cannot be provided without this data.
Security & Fraud Prevention
Device and activity data is used to detect suspicious behavior, unauthorized logins, and fraud attempts. Automated systems identify unusual patterns and trigger immediate alerts. Protecting your account and funds is our top priority.
Experience Improvement
By analyzing usage patterns, we continuously improve the platform's design, game selection, and betting options. This data also helps us deliver personalized recommendations and offers. All analysis is conducted using aggregated, anonymized statistics.
Communications & Notifications
Your email address and phone number are used to send transaction confirmations, password resets, promotional offers, and important updates. You can opt out of marketing notifications at any time. Transaction-related notifications cannot be disabled, as they are part of our security measures.
Legal Compliance
Applicable Bangladeshi law requires certain data to be retained for a specified period. Data may be disclosed in response to a valid order from a government authority or court. In all such cases, we strictly follow legal requirements.
Responsible Gaming Monitoring
Activity data is analyzed to detect excessive betting patterns and provide timely support to users. This is part of our responsible gaming policy. The well-being of our users is our top priority.
Cookies & Tracking — How Does It Work?
Cookies and similar technologies are used on the 33bed website and app. These help improve your browsing experience and ensure platform security.
What Types of Cookies Are Used?
- Essential Cookies: These Cookies are essential for maintaining login sessions, securing form submissions, and managing security tokens. The platform cannot function properly without them.
- Functional Cookies: Used to remember your language preference, display settings, and previous session data — making your experience smoother and more convenient.
- Analytics Cookies: Anonymous data is collected to understand which pages are most visited and where errors occur. This information is never used to identify individual users.
- Security Cookies: Stores auto-generated security tokens to prevent CSRF attacks and block session hijacking.
How to Manage Cookies
You can delete Cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling essential Cookies may limit access to certain platform features. Mobile app users can adjust tracking preferences from their device settings. 33bed does not use third-party advertising Cookies. To change your Cookie preferences, reach out to our support team.
Local Storage & Session Storage
In addition to Cookies, 33bed uses browser Local Storage and Session Storage. Session Storage remains active only until the browser tab is closed and stores temporary session-related data. Local Storage helps retain your preferences and settings on a long-term basis. No sensitive financial or identity information is stored in either storage type. You can clear this data at any time through your browser settings.
Third-Party Tracking
33bed does not use any third-party advertising networks or social media tracking pixels. Payment partners' own tracking operates under their respective privacy policies. We do not share user data with third parties for marketing purposes.
How Is Data Stored and Secured?
33bed uses internationally recognized security technology to protect user data. Every piece of your information is carefully stored and safeguarded against unauthorized access.
Data Retention Period
All data is retained for as long as your account remains active. Even after account closure, certain information may need to be kept for a defined period to meet legal obligations. Transaction records are generally retained for a minimum of five years, as required by financial regulations. Data from inactive accounts is securely deleted once the designated retention period expires. When a data deletion request is submitted, all information beyond legal requirements is removed as promptly as possible.
Encryption & Cybersecurity
All data transfers on the 33bed platform are encrypted via SSL/TLS protocols. Sensitive information stored in our databases is protected with AES-256 encryption. Server infrastructure undergoes regular security audits, and any vulnerabilities identified are addressed immediately. Enabling Two-Factor Authentication is always recommended. In the event of a data breach, we will notify affected users as quickly as possible.
User Responsibilities
Even though we maintain the highest security standards, never share your account password or login details with anyone. We advise against opening suspicious emails or messages, even if they appear to be from 33bed. Avoid logging into the platform over public Wi-Fi, and if you notice anything unusual, contact our support team immediately.
Sharing Data with Third Parties — When and Why?
33bed never sells your personal information under any circumstances. However, limited data may be shared with trusted partners as necessary to operate the platform.
Payment Service Providers
Payment gateways including bKash, Nagad, Rocket, and others receive the information necessary to process your transactions. They operate under their own privacy policies and use your data solely for payment processing. 33bed regularly reviews the data protection standards of these partners.
Law Enforcement Agencies
Information may be disclosed in compliance with legal obligations, such as valid court orders or requests from government authorities. In such cases, we provide only the minimum information required. Where possible, we make every effort to notify the affected user in advance.
Technology & Infrastructure Partners
We work with trusted technology partners for cloud hosting, cybersecurity, and technical services. These partners have limited access to your data and are bound by strict confidentiality agreements. 33bed does not share your data with them for advertising or marketing purposes.
What rights do you have over your data?
33bed believes every user should have full control over their own data. Your rights are outlined in detail below.
Right to Access
You can view the data stored about you at any time by going to your account settings, including details on how each piece of information is being used. You also have the right to request a full copy of your data by contacting support. We typically fulfill such requests within 30 business days. Accessing your data is completely free of charge.
Right to Rectification
You have the full right to correct any inaccurate or outdated information in your account. Many details can be updated directly from your account profile. For more complex changes, our support team is available to assist. Keeping your information accurate is also important for your own security. Changes to identity verification details may require an additional verification process.
Right to Erasure
Upon receiving an account closure request, we will permanently delete all personal data beyond what is required by legal obligations. The deletion process typically takes up to 15 business days. Financial transaction records must be retained for a legally defined period. Please withdraw all account balances before submitting a deletion request. Once deleted, data cannot be recovered.
How Will You Be Notified of Policy Changes?
33bed may update this Privacy Policy from time to time. Users will be notified in advance of any significant changes.
Change Notifications
If significant changes are made to this privacy policy, you will be notified via your registered email or an in-app notification. Notice will be sent at least seven days before the updated policy takes effect. Minor edits or spelling corrections may not warrant a separate notification. Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree with the new policy, you have the right to close your account.
Last Updated
This privacy policy was last reviewed and updated in 2026. We review the policy on an annual basis and revise it as needed. If you would like to view a previous version, you may request one from our support team. If you have any questions about any part of this policy, please get in touch with us. 33bed is committed to transparency and maintains open communication with its users at all times.
Have a Question About Data Protection?
The 33bed support team is always available for any privacy-related questions, complaints, or requests. You can reach our data protection team directly by email: support@33bed.ws — We typically respond within 48 hours. Visit our FAQ page to learn more.